Terms of Service

1. Definitions

• "Platform" means the Teachlabs.app software, websites, APIs and related services.
• "Operator" means a customer who runs an academy (tenant) on the Platform.
• "Member" means an end user who accesses an academy as a learner or community participant.
• "User Content" means any course, module, lesson, video, image, file, post, comment or other material uploaded or published through the Platform.

2. Accounts and eligibility

You must be at least 16 years old and legally able to enter into a contract to create an account. You must provide accurate information, keep your credentials confidential and are responsible for all activity under your account. Notify us immediately of any unauthorised use. We may suspend accounts with inaccurate details or evidence of compromise.

3. Plans, billing and renewal

• Paid plans are billed in advance for the selected billing period and renew automatically until cancelled.
• Prices are stated exclusive of applicable VAT or sales tax unless indicated otherwise; taxes are added where required by law.
• Cancellation takes effect at the end of the current billing period; you keep access until then. We do not refund partially used periods unless required by mandatory law.
• We may change prices with at least 30 days' notice before the start of the next billing period; you may cancel before the change takes effect.
• If a payment fails, we may retry, restrict features or suspend the account after notice.

4. Relationship between Teachlabs, Operators and Members

Teachlabs provides the technical platform only. Contracts about course content, pricing, access, refunds and support between an Operator and their Members are concluded exclusively between those parties. Teachlabs is not a party to them, does not endorse any course content and is not responsible for the accuracy, quality or legality of an Operator's offering.

5. Acceptable use

You must not use the Platform to:

• upload or distribute content that is unlawful, infringing, defamatory, hateful, harassing, sexually exploitative or violent;
• upload malware, attempt to gain unauthorised access, probe or overload our infrastructure, or circumvent access controls, rate limits or paywalls;
• scrape, mirror, download or re-distribute course videos or materials you are not licensed to use;
• share account credentials or resell access to an academy without the Operator's permission;
• use the Platform for spam, pyramid or get-rich-quick schemes, or for deceptive claims about earnings or results;
• reverse engineer, decompile or copy the Platform, or build a competing service from it.

We may remove content, restrict features or suspend accounts that violate these rules, and, where legally required, report violations to the competent authorities.

6. User Content and licence

You retain all rights in your User Content. You grant Teachlabs a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transcode, cache and transmit your User Content solely to operate, secure and provide the Platform to you and the recipients you designate. This licence ends when you delete the content or terminate your account, except for backups pending scheduled deletion and content others were legitimately allowed to retain.

You warrant that you own or have licensed all rights required for your User Content, including music, stock footage, images, fonts and any personal data or likeness appearing in your videos, and that its publication does not infringe third-party rights.

7. Copyright complaints and repeat infringers

If you believe content on the Platform infringes your copyright, send a notice to info@philipp-bolender.com containing: identification of the protected work, the exact URL of the allegedly infringing material, your contact details, a statement of good-faith belief that the use is unauthorised, a statement that the information is accurate, and your signature or an equivalent confirmation.

We will review valid notices promptly, disable access to the material where appropriate and notify the uploader, who may submit a counter-notice. Accounts that repeatedly infringe third-party rights will be terminated.

8. Video hosting and third-party services

Course videos are delivered through third-party video infrastructure, in particular Vimeo. Playback, availability, bandwidth limits and privacy settings of those videos are subject to the terms of that provider and to the Operator's own account with it. Teachlabs is not responsible for outages, geo-restrictions, transcoding results or content removals caused by a third-party provider.

9. Availability, changes and beta features

We work to keep the Platform available but do not guarantee uninterrupted operation. Maintenance, updates, security incidents and third-party failures can cause downtime. We may add, change or discontinue features; where a change materially reduces core functionality of a paid plan, we will give reasonable notice and you may cancel. Features marked beta or preview are provided as-is and may be removed at any time.

10. Disclaimers

Except as expressly stated and to the extent permitted by law, the Platform is provided "as is" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will meet your requirements, produce any particular learning, revenue or business outcome, or be error-free.

11. Limitation of liability

We are fully liable for damages arising from intent or gross negligence, from injury to life, body or health, and under mandatory statutory liability such as product liability law. For slight negligence we are liable only for the breach of essential contractual obligations (obligations whose fulfilment makes proper performance possible and on whose observance you may regularly rely) and only for foreseeable damage typical of this type of contract. Any further liability is excluded. In particular, we are not liable for lost profits, lost revenue, lost data or indirect or consequential damages.

You are responsible for keeping your own copies of your course materials and exports.

12. Indemnity

You will indemnify and hold Teachlabs harmless against third-party claims, damages, penalties and reasonable legal costs arising from your User Content, your use of the Platform in breach of these terms, or your relationship with your own Members — unless you are not responsible for the breach.

13. Term, termination and data export

You may terminate your account at any time from the settings or by writing to us. We may terminate or suspend an account for a material breach of these terms, unlawful content, non-payment after a reminder, or if required by law. After termination you have 30 days to export your data; afterwards we may permanently delete your content, subject to statutory retention obligations.

14. Consumers: right of withdrawal for digital content

Consumers in the EU generally have a 14-day right to withdraw from a distance contract. For digital content and services supplied immediately, this right expires once performance has begun with your express prior consent and your acknowledgement that you thereby lose the right of withdrawal. Where a course is sold by an Operator rather than by Teachlabs, the Operator's withdrawal policy applies.

15. Changes to these terms

We may amend these terms for valid reasons, such as changes to the service, to our providers or to legal requirements. We will notify you at least 30 days in advance by email or in the app. If you object before the change takes effect, either party may terminate the contract to that date. The current version is always available at https://teachlabs.app/legal/terms.

16. Governing law and jurisdiction

These terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection rules of your country of residence remain unaffected. For merchants and legal entities under public law, the exclusive place of jurisdiction is the operator's registered seat.

17. Final provisions

If any provision of these terms is or becomes invalid, the remaining provisions stay in force. You may not assign your rights under these terms without our written consent; we may assign them to an affiliate or acquirer of the business.